Services

We are a Nationally Certified Center providing the highest quality medical assistance, training, research and education to the citizens of Massachusetts and Rhode Island. Our Center is staffed 24 hours a day, 7 days a week by poison specialists- doctors, licensed nurses and pharmacists trained in medical toxicology. Services:

  • Emergency Hotline for Public
  • Telephone Consult Service for Health Care Facilities
  • Boston Children’s Hospital’s In-Patient Toxicology Service
  • Beth Israel Deaconess Medical Center Consult Toxicology Service
  • Harvard Medical Toxicology Fellowship
  • Public Education and Outreach
  • Professional Education
  • Data Analysis
  • Clinical Research

We provide expert consultations to the public, health educators and health care providers including immediate information about:

  • Hazardous materials
  • Drugs/substances of abuse
  • Emergency care & treatment
  • Location of unusual lab assays
  • Location of regional antidotes
  • Chemicals/commercial products and biologicals
  • Education seminars on toxicology and poisoning prevention
  • Educational resources and materials
  • Expert consultations for more complex poisoning cases
  • Patient referral resource

Follow-Up Service – (Mandatory for a certified center):

  • All calls from health care providers are followed up within 4 hours after the original call to offer further assistance
  • All calls from health care providers are then followed every 24 hours until the patient is improved or the case is closed

By calling 1-800-222-1222, Massachusetts and Rhode Island residents are immediately connected to the Regional Poison Center. Specially trained staff members respond 24 hours a day, 7 days a week to questions and concerns about poisonings. Poison experts at the Center respond to poison emergencies and answer poison-related questions about medications, household products, and other potentially dangerous substances. Callers are referred to the appropriate health care providers or the emergency department when needed. The Center also works closely with physicians and emergency room staff to diagnose poisonings and treat people who have been poisoned, and works to provide educational material to the public and to educators.